h5bj Privacy Policy – How We Protect Your Data

1. About This Policy

This Privacy Policy describes how h5bj collects, uses, stores and protects the personal information of users who access the h5bj platform through h5bj.wine or through the h5bj mobile application. It applies to all users who have registered an account, deposited funds, placed bets or otherwise interacted with the platform.

By registering an account on h5bj, you confirm that you have read and understood this Privacy Policy and that you agree to the collection and use of your data as described here. This policy should be read alongside our Terms and Conditions and our Responsible Gaming guidelines.

If you have questions about how your data is handled that are not answered by this policy, contact h5bj support through the live chat on the platform or by email at [email protected].

2. What We Collect

h5bj collects personal information across several categories depending on how you interact with the platform. The main types of data we collect are:

We do not intentionally collect sensitive personal data such as biometric identifiers, health information or political opinions. If biometric login is enabled on the h5bj app, the biometric data is processed entirely on your device by your operating system and is never transmitted to or stored on h5bj servers.

3. How We Collect Data

h5bj collects your personal data through the following means:

• Direct input: Information you provide when registering your account, completing identity verification, contacting support or updating your profile.
• Automated collection: Technical and usage data collected automatically when you access the platform through cookies, server logs and analytics tools.
• Payment providers: Reference information from JazzCash, Easypaisa, Raast, bank transfer providers and mobile wallet operators when you make a deposit or request a withdrawal.
• Identity verification services: If you are asked to complete identity verification, the outcome of that verification process (pass or fail) is shared with h5bj by the verification provider.

4. How We Use Your Data

h5bj uses the personal data we collect for the following purposes:

• Account management: Creating and maintaining your account, verifying your identity and age, and enabling you to log in securely.
• Platform operation: Processing bets, settling markets, displaying your account balance in PKR and maintaining your betting history.
• Payment processing: Handling deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods.
• Customer support: Responding to questions, resolving disputes and handling complaints relating to your account or bets.
• Security and fraud prevention: Detecting and preventing unauthorised access, fraudulent activity and abuse of bonuses or promotions.
• Responsible gaming: Monitoring activity patterns to support responsible gaming tools, including deposit limit enforcement and self-exclusion requests.
• Platform improvement: Analysing usage data in aggregate to understand how the platform is used and where improvements can be made to sports coverage, casino products and the overall user experience.
• Legal and compliance obligations: Retaining records as required and responding to lawful requests from relevant authorities where applicable.

h5bj does not use your personal data to build advertising profiles or to sell insights about your behaviour to any third party.

5. Payment Data

When you deposit or withdraw funds on h5bj, your transaction is handled through a secure payment gateway. h5bj does not store your full JazzCash PIN, Easypaisa account password, bank account credentials or card details. What we retain is the minimum reference information needed to link a transaction to your account – such as a partial account number, transaction ID and the amount in PKR.

All payment data in transit between your device, the payment provider and h5bj is encrypted. If a withdrawal is processed back to your original payment method, we use the stored reference to route the funds correctly without needing you to re-enter full credentials.

6. Who We Share Data With

h5bj shares personal data only where it is necessary to provide the service or to comply with legal obligations. The categories of third parties with whom data may be shared are:

• Payment processors: JazzCash, Easypaisa, Raast, bank partners and mobile wallet operators receive the minimum data required to process your PKR transactions.
• Identity verification providers: Where you are asked to verify your identity, your documents are processed by a third-party verification service. h5bj receives only the verification result.
• Technology and infrastructure providers: Cloud hosting, platform infrastructure and security service providers who process data on h5bj's behalf under strict data processing agreements.
• Customer support tools: Support platform providers who help h5bj manage live chat and ticket-based support. These providers access only the data needed to handle your query.
• Analytics providers: Aggregate, anonymised usage data may be processed by analytics tools to help h5bj understand platform performance. No personally identifiable information is included in these reports.

h5bj does not share personal data with betting affiliates, advertising networks, data brokers or any party for commercial data resale. Where data is shared with third-party service providers, those providers are contractually bound to use the data only for the specific purpose for which it was shared and to maintain appropriate security standards.

7. Cookies and Tracking

h5bj uses cookies and similar tracking technologies to keep the platform working correctly and to understand how users interact with it. Cookies are small text files stored on your device when you visit h5bj.wine or use the app.

The types of cookies used on h5bj include:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate the site, and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, odds format and display options so you do not have to reset them each visit.
• Analytics cookies: Collect anonymised data about how pages are used – for example which sports markets are most popular or where users drop off during the deposit process. This data helps improve the platform.

Most browsers allow you to view, manage and delete cookies through the browser settings. Disabling essential cookies will affect the platform's ability to function correctly. Disabling functional or analytics cookies will not prevent you from using h5bj but may mean some preferences are not saved between sessions.

8. How Long We Keep Data

h5bj retains personal data for as long as your account is active and for a reasonable period afterwards to handle any outstanding queries, disputes or obligations. The general retention principles are:

• Active accounts: Personal data is retained for the full duration your account is open and active on h5bj.
• Closed accounts: Following account closure, core account data and transaction records are retained for a minimum period to handle post-closure disputes, chargebacks or fraud investigations. After this period, data is either deleted or anonymised.
• Identity verification records: Retained for the period required to demonstrate compliance with age and identity verification obligations.
• Support communications: Chat logs and email correspondence with support are retained for a period sufficient to resolve any ongoing matters and for quality review.

When data is no longer needed and the applicable retention period has passed, h5bj deletes or anonymises the data in a secure manner.

9. Security Measures

h5bj applies a layered approach to data security. The key measures in place to protect your personal information include:

• SSL/TLS encryption on all connections between your device and h5bj servers, whether you are using the website or the app.
• Encryption at rest for sensitive personal data stored on h5bj infrastructure.
• Access controls that limit which h5bj staff can access personal data, with access granted only on a need-to-know basis and subject to logging.
• Fraud detection systems that monitor account activity and transaction patterns to identify unusual behaviour and trigger reviews where needed.
• Regular security assessments of the platform infrastructure and third-party integrations.

10. Your Rights

As an h5bj user, you have the following rights in relation to your personal data:

• Right to access: You can request a copy of the personal data h5bj holds about you. We will respond to verified access requests within a reasonable timeframe.
• Right to correction: If personal data we hold about you is inaccurate or incomplete, you have the right to ask us to correct it. For most account details, you can update this directly in your account settings.
• Right to deletion: You can request that h5bj delete your personal data. We will honour this request subject to any legal or contractual obligations that require us to retain certain records – for example, transaction data for a minimum retention period.
• Right to restrict processing: In certain circumstances, you can ask h5bj to restrict the way we process your data while a request or complaint is being resolved.
• Right to withdraw consent: Where data processing is based on your consent – such as receiving marketing communications – you can withdraw that consent at any time by updating your preferences in your account or contacting support.

To exercise any of these rights, contact h5bj support through the in-platform live chat or by email at [email protected]. We may need to verify your identity before processing any data rights request to ensure we are not disclosing or deleting data in response to an unauthorised request.

11. Minors

h5bj is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account, deposit funds or use any part of the h5bj platform.

If h5bj becomes aware that personal data has been collected from a person under 18, that account will be closed immediately and any associated data will be deleted in accordance with our data retention procedures. If you believe a minor has registered on h5bj, please contact our support team so we can investigate and act promptly.

12. Marketing Communications

h5bj may send you notifications about promotions, bonuses, new sports markets, PSL and T20 betting opportunities and other platform updates. These communications will only be sent to you if you have opted in to receive them when registering or through your account notification preferences.

You can opt out of marketing communications at any time by:

• Updating your notification preferences within your h5bj account settings.
• Following the unsubscribe link in any marketing email you receive from h5bj.
• Contacting h5bj support and requesting that marketing communications be stopped.

Opting out of marketing does not affect essential service communications. h5bj will still send you account-related notifications such as deposit confirmations, withdrawal updates and important account security alerts regardless of your marketing preferences.

13. Third-Party Links

The h5bj platform may from time to time contain references to third-party services such as payment providers or app stores for downloading the h5bj app. Once you navigate away from h5bj.wine or the h5bj app to any third-party platform, this Privacy Policy no longer applies. Those platforms have their own privacy policies and h5bj has no responsibility for how they handle your data. We encourage you to review the privacy policies of any third-party service you use in connection with your h5bj account.

14. Policy Updates

h5bj may update this Privacy Policy from time to time to reflect changes in how the platform operates, the data we collect, or applicable legal requirements. When material changes are made, registered users will be notified through the platform or via the contact details on their account. The date of the most recent update is shown at the top of this page.

Continued use of the h5bj platform after a policy update constitutes acceptance of the revised Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact support to discuss your account options.

15. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or how your personal data is handled on h5bj, please get in touch through the following channels:

• Live Chat: Available 24/7 through the h5bj app and website. Start a chat from any page by tapping the chat icon.
• Email: [email protected] (plain text only – not a clickable link)
• FAQ: Our FAQ page covers common questions about accounts, payments and platform use.